TERMS & CONDITIONS

By using the Services, you confirm that you have read and understood these Terms and agree to be bound by them.

We may update these Terms from time to time. Updated Terms will be posted on our website with a new effective date. Your continued use of the Services after changes take effect means you accept the updated Terms.

You must be able to enter into a legally binding agreement to register for a course.

Minors: Some programs may be available to minors. A parent/guardian must provide consent where required and may be required to complete registration on the minor's behalf.

You agree to provide accurate and complete information when registering, including correct legal name spelling and date of birth where required for certification.

Showing ID (identity verification): For some courses or administrative requirements (including wellness testing where applicable), we may require you to show government-issued identification to confirm identity and ensure accurate spelling of your name and correct date of birth. We do not record ID numbers unless explicitly required by law or a certifying body (and if so, we will disclose that requirement to you).

Course fees, taxes, and any applicable add-ons are displayed at checkout.

Online payment: Online payments are made by credit card through Payfirma (or any successor processor we adopt). We do not store full payment card details; payment processing is handled by the processor's systems.

In-person debit payment (by arrangement): In certain cases, participants may pay by debit card in person before the class starts, only if they contact our admin team in advance and space remains available in the class. A seat is not confirmed until payment has been received.

Payment required before class: If in-person debit payment has not been arranged and confirmed in advance, or if the class is nearing capacity, payment must be received before the class's start time for the participant to attend.

Company accounts: Companies with established accounts may be eligible for alternative payment methods (for example, invoicing or other arrangements) based on the account terms agreed with AT Safety.

Course dates and seat availability are not guaranteed until registration is confirmed, and payment (if applicable) is received.

We may cancel or reschedule sessions due to low enrolment, instructor availability, facility constraints, safety concerns, or events outside our reasonable control (see Force Majeure). If we cancel a course, your remedies are described in Section 10.

Seats are not guaranteed and may be released if payment is not received within the required timeframe or before the class start time, unless the booking is covered under an approved company account arrangement.

You agree to:

• arrive on time and participate in course activities,
• follow instructor directions and safety rules,
• comply with any facility/site rules and reasonable conduct expectations,
• treat staff and other participants respectfully.

We may refuse entry to, remove, or deny completion/certification to any participant whose conduct is unsafe, disruptive, or violates course rules.

Participant Recording Restriction

To protect privacy and training integrity, participants may not take photos, audio recordings, or video recordings during training sessions (including on-site and in-classroom delivery) unless AT Safety provides written permission in advance. If a participant records without permission, we may require deletion of the recording and may remove the participant from the course.

AT Safety Media Capture, Use, and Opt-Out (Media Release)

You grant AT Safety permission to take photos and/or video or audio recordings of you during training sessions or at our facilities and to use that content for legitimate business purposes such as marketing and promotions, including on our website, social media, posters, brochures, and other marketing or informational materials.

If you do not want to be photographed or recorded, you must notify our staff before training begins (or contact us in advance). We will take reasonable steps to accommodate your request (for example, seating placement or avoiding identifiable shots), but we cannot guarantee you will not be captured incidentally in group or background footage.

No compensation / royalties: You acknowledge and agree that you will not receive any royalties, payment, or other compensation for the capture or use of such photos/audio/video.

Tagging (optional): If we plan to feature content on social media, we may ask whether you would like to be tagged. Tagging is optional and will only be done if you provide your handle and confirm you want to be tagged.

Minors (parent/guardian consent required): Where a participant is a minor, a parent/guardian must provide written consent for any identifiable photo/audio/video capture and use of the minor for marketing or promotional purposes. If parent/guardian consent is not provided, we will not intentionally feature the minor in identifiable media.

Video Surveillance (CCTV)

AT Safety uses video surveillance (CCTV) at our training locations for safety and security. By entering our locations, you acknowledge that you may be recorded by CCTV in and around the facility. CCTV is not used in private areas where individuals would have a reasonable expectation of privacy (for example, washrooms).

Late Arrival Policy (Grace Periods)

To protect course integrity and certification standards, late arrivals may be refused entry once the grace period has passed. Grace periods are:

• Respiratory Protective Equipment: 15 minutes
• Air Purifying Respirator: 5 minutes
• Energy Safety Canada courses: 30 minutes
• All other AT Safety Training courses: 30 minutes

If you arrive after the applicable grace period, you may be unable to join the course and may be treated as a late cancellation or no-show under Section 10 (depending on whether you contacted us before the class's start time).

Some courses result in certificates issued by third-party training providers/accrediting bodies. You acknowledge and agree that:

• certification outcomes may depend on attendance, participation, skill demonstration, testing, or other standards set by the instructor and/or the accrediting body, and
• AT Safety may share the participant information required with the applicable training provider/accrediting body to issue, validate, renew, or verify certifications, as described in our Privacy Policy.

If a course is paid for by an employer or other organization (a "Training Sponsor"), you acknowledge that we may share your completion status and a copy of your certificate with the Training Sponsor for compliance and record-keeping.

If you paid for the course yourself, we do not share your certificate or completion status with an employer or other third party unless you provide consent or we are required by law.

We may require written authorization and reasonable verification before releasing certificates or completion information.

10.1 How to Withdraw or Change a Booking

Students may formally withdraw from a class or request a change by contacting AT Safety Training at least one (1) full business day prior to the class's start time (Monday–Friday, excluding statutory holidays).

Withdrawals can also be submitted via email: admin@atsafetytraining.ca.

Students and companies are responsible for all courses registered until a formal withdrawal or change request is made within the applicable deadline.

All cancellations will receive a confirmation email verifying that the course has been cancelled. This confirmation email may be required to process any refund.

10.2 Changes/Cancellations at Least One Full Business Day Before Start Time

Cancellations or changes up to one (1) full business day before the course start time are permitted at no charge.

10.3 Late Cancellations (Within One Full Business Day of Course Start)

Cancellations or change requests made within one (1) full business day of the course start time are considered late cancellations.

Late cancellations are subject to a $75 rebooking fee if the student wishes to rebook.

Rebooking is subject to seat availability and any course-specific requirements.

10.4 No-Shows

A No-show means there was no prior contact before the class's start time, and the participant fails to attend.

Non-attendance does not constitute a formal withdrawal and will result in a 100% loss of payment.

No-shows are 100% chargeable, with no refund and no free rebooking.

Any rebooking after a No-show is subject to a $75 rebooking fee.

10.5 Unsuccessful Completion

Students who attend but are unsuccessful in passing a course are not eligible for a refund. We may allow a course redo at a reduced cost depending on the course, or at the original course price.

10.6 Exceptions (5 Business Day Deadline Courses)

For the following courses, the cancellation/refund deadline is fixed at 5 business days prior to the class start:

• Advanced First Aid
• Advanced First Aid Recertification
• Red Cross Instructor Course

If a cancellation for any of the courses above is not made within 5 business days, the full course fee is non-refundable.

10.7 Refunds and Payer

Where a refund is issued, it will be issued to the original payer (for example, the Training Sponsor if the Training Sponsor paid, or the company account holder if booked under an account), unless otherwise required by law or agreed in writing. Refunds are returned to the original payment method where possible and may take time to appear depending on your financial institution.

All course materials, handouts, manuals, slide decks, exercises, tests, templates, and content provided by AT Safety are owned by AT Safety or its licensors and are protected by intellectual property laws.

You may use materials for your personal training purposes only. You may not copy, reproduce, distribute, sell, license, publish, post online, or create derivative works from course materials without our written permission.

No competitive use: You may not use AT Safety materials (in whole or in part) to develop, offer, market, or deliver competing training programs, or to replicate AT Safety course content, structure, assessments, or instructional materials.

The Services may be delivered via our website and systems (including WordPress and related plugins/tools). You agree not to:

• attempt unauthorized access to systems or accounts,
• disrupt or interfere with the Services,
• upload malicious code,
• scrape or harvest data without permission.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge that our Privacy Policy forms part of your relationship with us.

Retention: We retain personal information only as long as necessary for the purposes described in our Privacy Policy and to meet legal, regulatory, safety, and operational requirements.

Cross-border processing: We may store or process personal information in Canada and, depending on the service providers we use, in other jurisdictions. When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction. When personal information is processed outside Canada, it may be subject to access by foreign courts, law enforcement, or national security authorities under the laws of that jurisdiction.

We may send you transactional communications related to your registration (confirmations, reminders, schedule changes, receipts). When we send marketing communications, you can unsubscribe at any time.

Training reduces risk but does not eliminate risk. You are responsible for applying training appropriately and following workplace and legal safety requirements.

Assumption of risk and personal responsibility: Training may involve physical activities, demonstrations, equipment use, and hands-on practice. You understand that participation carries inherent risks, including the risk of injury or property damage. You are responsible for acting within your abilities and following instructor directions, safety rules, and any posted facility/site rules at all times.

Fitness to participate: You are responsible for determining whether you are fit to participate in any training activity. If you have a medical condition, injury, or limitation that could affect your participation, you must inform the instructor before training begins. You are responsible for obtaining any medical advice you require before participating.

Except as required by law, the Services are provided "as is" and "as available."

Some Services may include occupational testing and wellness-related services (for example, drug and alcohol testing, respiratory fit testing, or other workplace compliance testing).

Unless explicitly stated in writing, AT Safety does not provide medical diagnosis, treatment, or medical advice. Wellness services are provided for occupational, training, or compliance purposes only and are not a substitute for care from a qualified healthcare professional. If you have health concerns, you should consult a healthcare provider.

To the fullest extent permitted by applicable law, AT Safety Training, its directors, officers, employees, contractors, instructors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Services, including but not limited to loss of income, loss of business opportunity, business interruption, reputational harm, or loss of data, even if advised of the possibility of such damages.

Except where prohibited by law, AT Safety's total aggregate liability arising out of or relating to the Services shall not exceed the total amount paid by the participant (or Training Sponsor, if applicable) for the specific course or service giving rise to the claim.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by law, including liability for gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable legislation.

You agree to indemnify and hold harmless AT Safety and its staff from claims, losses, liabilities, and expenses arising from your misuse of the Services, violation of these Terms, or unlawful conduct.

AT Safety is not responsible for delays or failure to perform caused by events beyond our reasonable control (including severe weather, emergencies, power/internet outages, facility closures, public health events, or instructor illness). In these cases, we will make reasonable efforts to reschedule or provide alternatives.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles.